You have 7 days to return an item from the date you received it.

To be eligible for a return:

• Your item must be unopened/unsealed and in the same condition as when you received it.
• The product must be in its original packaging.
• A receipt or proof of purchase is required.

We are unable to process refunds or exchanges for the following items:

• All Trading Card Game products (Booster Packs, Booster Boxes, Starter Decks, Singles, Sleeves)
• Wafer Packs or Wafer Boxes
• Any returns or refund requests due to change of mind

iGamez reserves the right to reject any return or refund request deemed unfit or unreasonable.

Once we receive your returned item, we will inspect it and notify you of the status.

If your return is approved, we will initiate a refund to your original payment method. The refund processing time may vary depending on your payment provider’s policy.

In some cases, we may offer store credit instead of a refund. Store credits can be used for future purchases on our website.

If you receive a damaged or defective item, please notify us within 7 days of delivery, and include a video for reference.

Our team will promptly assist you and may offer a replacement or refund, depending on product availability and the nature of the issue.

• Customers are responsible for return shipping costs.
• Shipping fees are non-refundable.
• If a refund is issued, the return shipping cost will be deducted from the refund amount.

If you have any questions, please contact us at : hello@i-gamez.com